Start with the size chart on each product page. Take these measurements before ordering:

• Chest: around the fullest part, tape flat and level
• Shoulders: straight across your back, edge to edge
• Sleeve length: from shoulder seam to end of sleeve
  

If you're between sizes on pants, size up for a relaxed fit or stay true to size for a cleaner silhouette. When in doubt, email us with your measurements and we'll point you in the right direction.

After our recent sizing update, yes. They're designed to match true US sizing. That said, fit varies by style. Check the individual product page for fit notes specific to that style.

SHIPPING TIME:

• US - 3-8 business days
• EU - 9-15 business days
• Rest of world - 9-21 business days

We often ship same day or next day, so if you need it fast, select Expedited when you order.

Free standard shipping on orders over $150

Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout.

Yes. We ship to most countries worldwide. Due to high shipping costs, we're currently unable to serve a number of locations. If your country isn't available at checkout, it's likely on the exclusions list.

For the full list of countries we can't currently ship to, or to ask about your specific location, email us at support@biancahera.com

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Interest-free installments are available with Shop Pay.

Cash on delivery is not available.

Yes, but only within 24 hours of placing it, and only if it hasn't shipped yet. We often fulfill orders within a few hours, so the sooner you reach out the better.

Email support@biancahera.com as soon as possible with your order number. Once an order has shipped, we can no longer modify or cancel it, you'll need to receive it first, then follow the return process.

Bundles let you pick multiple items at a better combined price. You select the products and sizes you want, and the discount is applied automatically at checkout. No code needed.

Browse our current bundle options here.

You have 14 days from delivery to return or exchange. Items must be unworn, undamaged, and returned with tags attached.

Return shipping is at your cost unless the issue is on our end (wrong item, manufacturing defect, wrong size shipped). Original shipping fees are non-refundable.

Email support@biancahera.com with your order number, tracking number, and whether you want a refund or exchange, and our team quickly assist with the return.

Don't ship it back. Just take a photo or short video and send it to support@biancahera.com with your order number.

We'll sort it, replacement or full refund, your choice. We cover all shipping costs in these cases.

This applies to:

• Manufacturing defects
• Items that arrived damaged
• Wrong item received
• Wrong size shipped (different from what you ordered)

Once we receive your return, we'll process the refund within 3–10 business days. It can take up to 10 additional business days to appear in your account. This depends on your bank, not us.

No. All returns must be sent by mail. Our facility is not open to the public for drop-offs or order pickups.

• Machine wash cold, delicate cycle
• No bleach
• Wash separately from towels or anything that sheds, lint sticks to these fabrics
• Hang dry to prevent shrinkage

Some shrinkage after the first wash is normal.

• Hand wash only, turned inside out
• Cold water, no bleach or harsh chemicals
• Do not wring
• Hang dry in the shade
• If ironing is needed, use low heat on the reverse side only

Monday to Friday, business hours. If you reach out on a weekend or holiday, we'll get back to you the next business day, usually within 1–2 business days.

Email: support@biancahera.com. Include your order number if you have one.

Yes. Sign up for email and get 10% off your first order. You can find the signup form on our website footer.